Sutra5 · Policies
Privacy policy
Last updated:
How Sutra5 uses your account and guest reading information, photos and purchase records—and how to request help with your data.
Who operates Sutra5
Sutra5 is operated by Dezia India Pvt. Ltd..
Judicial Layout 2nd phase, Talghattapura, Bangalore, Karnataka 560062
What we collect
We collect your name, email address and account details, along with the date, time and place of birth you provide for your requested reading. A palm photo is required for the palm-reading lens. You choose whether to add a face photo.
We also keep order and payment records, image-processing consent records, generated reports, and messages you send through Contact. Birth-place searches are sent to our lookup service as you search for a location.
Guest readings use a temporary session rather than an account. A free preview does not require an email address. Guest checkout records a delivery email for the purchase, private report links, recovery and support.
How we use your information
We use this information to manage your account, calculate your chart, create your requested reading, process any required payment, provide report access, and respond to support requests.
Before each palm or face image is uploaded, we ask you to accept its image-processing notice. Basic checks run on your device. With your consent, the image is stored privately and sent to OpenAI for a quality check during upload, before you continue to checkout. Detailed photo analysis starts after checkout is confirmed. A face photo is used for the face-reading lens only if you separately opt in at checkout. We cache quality results for identical photos within your account or guest session to avoid repeated checks; these records are removed with the upload.
Service providers
Service providers process information needed to operate Sutra5. These include hosting and database infrastructure, private image storage, birth-place lookup, OpenAI for image checks and report generation, and Razorpay for paid checkout and refund processing where applicable.
Your photos are not public Journal content. We do not sell personal information or use your birth details, photos, or reading results for advertising or marketing.
Data retention
Different records serve different purposes:
- Account, birth details and reports: stored to provide account access, requested readings and report downloads. Closing the browser does not delete them.
- Uploaded photos: stored separately for image-quality checks and the requested visual reading. Photo removal and deletion of the generated report are separate actions.
- Support messages: stored so we can respond to and follow up on your enquiry.
- Order, payment and consent records: may need to be retained for accounting, resolving disputes, security, or applicable legal obligations.
- Abandoned guest previews: guest sessions expire after 30 days. Scheduled cleanup removes expired or revoked guest preview details and unused photos. Paid readings and checkouts awaiting payment reconciliation are preserved.
For the retention period that applies to your records, or to ask us to review whether data still needs to be kept, contact support. A deletion request does not automatically remove records that must be retained for applicable obligations.
Account and guest access cookies
We use account-session, guest-session, report-access and security cookies to protect requests. Guest report links are private, expire after seven days and can be used once. Redeeming a link provides access to that purchase on that browser for up to 30 days. Keep links private; anyone who can use a valid link may access its reading.
If you lose guest access, use report recovery with the purchase email. Saving a purchase to an account requires that account’s verified email to match the purchase email. After saving, use account sign-in to access the reading.
Request account or data deletion
You can submit an account-and-associated-data deletion request from your Sutra5 account. Submitting a request records it for review; it does not instantly delete your account, photos, or reports.
If you cannot sign in, or want to request removal of a particular photo or record, use Contact support. Include the email used for your account and describe the request. We may need to verify that the request concerns your account. Do not send additional palm or face photos with a support request.
Guests can request reading deletion or refund review from their purchase status or report page. Support verifies purchase ownership through an email access link, a verified account email, or a check through the stored purchase email. Creating an account is not required to request help.
Approved reading deletion removes the report and saved birth inputs, withdraws report access, stops pending preparation and queues removal of associated photos that are not used by another reading. Photo deletion retries if storage is unavailable; the request remains in progress until removal is confirmed. Deleting a reading does not automatically refund its payment. Transaction, refund and consent records needed for support or other obligations may remain.
To clear an unused guest preview on this device, end the guest session below. This clears local guest drafts and withdraws access through that guest session. Purchased readings and checkouts awaiting payment reconciliation are preserved; use report recovery if needed.
Privacy questions and corrections
Use the support route below to ask about this policy, request access to information about your account, or report incorrect personal details. Include your account email and the relevant order reference, if any.
Policy changes
When this policy changes, we update this page and its last-updated date. Review it before providing new information or uploading another photo.